The next generation Fraud Detection API is available. Sign up FraudLabs Pro now!
homeHome homeMy Account

Frequently Asked Questions


credit card fraud prevention How does FraudLabs work?
credit card fraud prevention How to register as FraudLabs.com's member?
credit card fraud prevention Can I evaluate a web service prior to purchasing?
credit card fraud prevention If I am using a free license, can I receive technical support / help?
credit card fraud prevention Why should I upgrade from the free license version to the full version?
credit card fraud prevention How to subscribe for the FraudLabs web service?
credit card fraud prevention What happens if I use up all of the credits allowed under my subscription plan?
credit card fraud prevention Which one should I choose? Renew, Upgrade or Add Credits?
credit card fraud prevention What are the programming languages supported by the fraudlabs web service?
credit card fraud prevention Does your web service support processing of batch requests - multiple inputs per requests?
credit card fraud prevention If we subscribe to your yearly package, what if we have unused credits for a month, do they get rollover to the next month?
credit card fraud prevention Is there a message we can trap when we try to use your web service and there are no credits left in the account?
credit card fraud prevention I am behind a proxy. How can I connect to your web service?
credit card fraud prevention What is the difference between IP2Location Basic Web Service, IP2Location Standard Web Service and IP2Location Professional Web Service?
   
Q: How does FraudLabs work?
A:
FraudLabs web services are subscription-based web services that deliver real-time data and functionality over the Internet via XML. These standards-based web services have a dynamic SOAP interface that enable them to be easily integrated into any application, system, wireless device or website, regardless of the operating systems, hardware platforms, development tools, or type of applications that are being used. You can leverage this data and functionality instantly with our web services. This is reusability the way it was meant to be. You no longer need to worry about data management, updates, or code maintenance. We'll take care of those for you.
   
 
credit card fraud prevention Back To Top
   
Q: How to register as FraudLabs.com's member?
A:
You can click on "My Account" on the top-right corner of your screen. Click on the register link and start filling in your details. After that, click on submit button. The system will send out a verification email to your email account. At the same time, the system will redirect you to verify your account. As soon as you have received the verification key, fill up the verification form and click on the "verify" button to activate your account.
   
 
credit card fraud prevention Back To Top
   
Q: Can I evaluate a web service prior to purchasing?
A:
Yes, of course. Our web service is free for free license users, this free license provides 90 credits per month and there is NO exact expiry date for your free license account. We strongly encourage developers to try our web service prior to purchasing in order to ensure that they will fill your needs 100%.

To register IP2Location Web Service, please visit:
IP2Location Basic Free License
IP2Location Standard Free License
IP2Location Professional Free License

To register IP2Proxy web Service, please visit:
IP2Proxy Free License
   
 
credit card fraud prevention Back To Top
   
Q: If I am using a free license, can I receive technical support / help?
A:
Yes! Our support teams will be glad to assist you. We will ensure that there are no bad surprises after the point of purchase. Our highly trained development staff will provide online support. We will always provide timely, helpful assistance when you have purchased or evaluated our product.
   
 
credit card fraud prevention Back To Top
   
Q: Why should I upgrade from the free license version to the full version?
A:
All subscribers will get extra query credits per month based on their subscription packages. Furthermore, we provide 24-hour email support for all premium subscribers.
   
 
credit card fraud prevention Back To Top
   
Q: How to subscribe for a web service?
A:
You can order our web service through our online purchase system. Click on the subscription button (If you are a registered user, please log in before proceeding to subscription area). If you are a first time user, you are required to fill in your details for registration purposes (refer to Q4 for new registration). The next step is to key in your payment information and click on the submit button to complete the subscription. As soon as you have clicked on the submit button, the system will send a license key to your inbox. The final step is to check your email account and integrate the license key.
   
 
credit card fraud prevention Back To Top
   
Q: What happens if I use up all of the credits allowed under my subscription plan?
A:
If you have used up all of the credits allowed under your subscription plan within a month while your license license key is still valid, you will continue to receive the new credits as per stated in your subscription plan for the following month. You have another option which is, you may like to upgrade your current subscription to another premium subscription plan in order to enjoy more credits per month.

If you wish to add more credits just for the current month, you may like to go for 'Add Credits' and select the credits that suit you. This is a ONE-TIME top up and your subscription package will remain unchanged. Please feel free to email sales@fraudlabs.com for more information.
   
 
credit card fraud prevention Back To Top
   
Q: Which one should I choose? Renew, Upgrade or Add Credits?
A:
When your license key is about to expire but you still have a lot of unused credits, you may like to choose Renew in this case. Renew is to extend your license key's expiry date but your credits remain UNCHANGED.

If you have used up all of the credits allowed under your subscription plan within a month while your license key is still valid, you have two options:
1. Upgrade
You may like to upgrade your current subscription to another premium subscription plan. You are entitled to get more credits with the variety of packages that are offered. Please note that your upgrading will take effect upon payment.

2. Add Credits
If you wish to add more credits just for the current month only, you may like to go for 'Add Credits' and select the credits that suit you. This is a ONE-TIME top up and your subscription package will remain UNCHANGED.
 
Please feel free to email sales@fraudlabs.com for more information.
   
 
credit card fraud prevention Back To Top
   
Q: What are the programming languages supported by the fraudlabs web service?
A: All programming languages that support SOAP 1.1 onward are supported by the FraudLabs Web Service. For examples:
  • Microsoft VB.Net
  • Microsoft C#
  • Microsoft ASP 3.0
  • Sun Java Apache
  • ColdFusion MX
  • IBM WebSphere 5.1
  • PHP
  • Python
  • Perl
  • BEA WebLogic Platform 7.0
  • FileMaker Pro 6 for PC/MAC
  • Access 2000
  • Excel 2000
  • Macromedia Flex V1.5
  • Macromedia Flash MX 2004
 
credit card fraud prevention Back To Top
   
Q: Does your web service support processing of batch requests - multiple inputs per requests?
A: Yes, our XML based Web Service allows premium users to upload the data file for batch request. This option can be found at the license panel in the member's page.
 
credit card fraud prevention Back To Top
   
Q: If we subscribe to your yearly package, what if we have unused credits for a month, do they get rollover to the next month?
A: No, if you subscribe to the yearly package, we will reset your credits monthly. We do not rollover the left over credits to the following month.
 
credit card fraud prevention Back To Top
   
Q: Is there a message we can trap when we try to use your web service and there are no credits left in the account?
A: Yes, you will get "No credit available." in the Message field in the results. However, our system will send you an email notification when your credits reach the 10% threshold, i.e. 10000 for 100000 credits per month. You can choose to add credits or upgrade your subscription plan before you run out of credits.
 
credit card fraud prevention Back To Top
   
Q: I am behind a proxy. How can I connect to your web service?
A: Yes, you will have to do some settings before you can connect to our web service. Please see here for more information
 
credit card fraud prevention Back To Top
Q: What is the difference between IP2Location Basic Web Service, IP2Location Standard Web Service and IP2Location Professional Web Service?
A: Please see IP2Location Product Comparison for more information
 
credit card fraud prevention Back To Top